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COVID-19 FAQs

Update: April 12th 2021

Are your stores open?
Yes, all of our branches are now fully open for business, and we are looking forward to welcoming all of our customers back.

I have an existing order – what do I do now?
Now that our stores are back open, if you have an existing order that you would like to book in for fitting, please give us a call

I would like to get someone to come out and measure my rooms - is this still an option?
Yes. We are still offering our free measuring and estimate service, but have now implemented extra steps to ensure safety of customers and staff. As part of our comprehensive new procedures, our estimator will wear full PPE on entry into your property, maintaining full social distancing at all times.
To register your interest for one of our free measure and estimating service, please follow the link below
https://www.karpetmills.co.uk/...

Can you bring samples to me to order?
In addition to our free home and measuring service, our estimators can also bring out a range of carpet & flooring samples to your home to allow you to select from. Again, any of our staff entering your home will be wearing full PPE and adhering to full social distancing at all times.
If you would be interested in booking our home selection service, please follow this link
https://www.karpetmills.co.uk/...