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COVID-19 FAQs

Are your stores open?
As per recent government update, we are happy to announce that all stores are now open from Friday 15th May.
Karpet Mills have implemented a number of procedures across all stores to help ensure the safety of all customers and staff, including:

  • Restricted customer numbers per store 
  • Hand sanitising stations in all stores
  • 2m markings around the store to ensure social distancing
  • Transparent protective screens at all tills
  • Staff to wear gloves and face masks
  • All stores will go through daily regular cleaning, including cleaning of desktops, door handles, payment terminals etc

I have an existing order/I had an existing fitting date booked before lockdown – what do I do now?
As a matter of urgency, the Karpet Mills team will be contacting all customers to book in new fitting dates/deliveries. If someone has not reached out to you yet, please contact your local store on the numbers provided below

Kingston Park – 0191 271 6576
Hetton-le-Hole – 0191 526 1770
Gateshead – 0191 478 3049
Hexham – 01434 600 100
Benton – 0191 259 9662

        


I would like to get someone to come out and measure my rooms - is this still an option?
We are still offering our free measuring and estimate service, but have now implemented extra steps to ensure safety of customers and staff. As part of our comprehensive new prodcedures, our estimator will wear full PPE on entry into your property, maintaining full social distancing at all times.
To register your interest for one of our free measure and estimating service, please follow the link below.

https://www.karpetmills.co.uk/...

Are your stores safe? Have you set any new procedures in store regarding COVID-19
Karpet Mills have implemented a number of procedures across all stores to help ensure the safety of all customers and staff, including:

  • Restricted customer numbers per store 
  • Hand sanitising stations in all stores
  • 2m markings around the store to ensure social distancing
  • Transparent protective screens at all tills
  • Staff to wear gloves and face masks
  • All stores will go through daily regular cleaning, including cleaning of desktops, door handles, payment terminals etc

Are your fitters/subcontractors still available to come into my home to complete work?
All of our sub-contractors have been supplied with strict set of instructions in order to undertake work safely and securely in your home. As a company, we have all asked them undertake online training course regarding minimising the spread of COVID -19.
As part of our comprehensive new procedures this will include wearing PPE, full social distancing, washing hands/sanitisation.

Can you still make deliveries of products if we have our own fitters/fitting ourselves? Especially for boxes of laminate or LVT (Luxury Vinyl Tile)
Yes, this is no problem at all. We can provide a contactless delivery service. We can speak to you about an appropriate time to drop off products, and can leave in a designated area at your property (end of drive for example) for you to come out and pick up, ensuring that no contact is made between yourself and our drivers. Our drivers will also ensure that they are wearing PPE when handling all merchandise.