Carpet Foundation Membership

Karpet Mills is proud to be a founding member of the Carpet Foundation. To become Carpet Foundation Members businesses must have staff with expert product knowledge and be able to offer clear and impartial advice.

Karpet Mills, established in 1878, has over a century of experience in selling carpets and follows the Carpet Foundations philosophy closely. We stand by this Code of Practice and it provides an important platform for the success of our business.

Carpet Foundation Membership allows consumers to differentiate between genuine retailers and cowboys in the marketplace. Customers feel confident with the protection that is provided by retailers that follow a Consumer Code of Practice.

As local specialists Karpet Mills, follow a Consumer Code of Practice that has been approved by the Office of Fair Trading, the consumer affairs champion. If you buy from a Carpet Foundation Member, you are assured of: expert and impartial advice, written terms of business, written quotations, deposit protection under the Carpet Foundation Deposit Protection scheme, extended guarantees and free installation guarantee for 12 months.

Key Features of the Code:

The Code of Practice approved by the Office of Fair Trading incorporates the highest retail selling standards and gives you absolute reassurance when purchasing a carpet from a Carpet Foundation Member.

The key features of the Code are:

• It applies to all carpet sold by a Carpet Foundation Member (excluding rugs)
• Written terms of business must be given prior to the purchase
• Consumers who cancel an order "on reasonable grounds" should not be penalised
• Verbal estimates of the cost must be supported by a written quotation which will show the total cost
• All deposits are protected so in the unlikely event of a business failure, the order will be fulfilled without loss of the deposit
• Free extended 2 year guarantees are provided by Carpet Foundation manufacturers for manufacturing faults and pile reversal
• There is an agreed complaints resolution process and timetable
• A free conciliation service is provided by the Carpet Foundation
• Low cost arbitration is provided
• Carpet Foundation Members are regularly monitored to ensure they do deliver the right service
• There is a non compliance arrangement to deal with those retailers who breach requirements of the Code

For more information about the Carpet Foundation please visit their website.