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Carpet Company Commits to Customer Service

“Despite the ongoing difficult economy, our success is driven by maintaining a simple philosophy: sell quality carpets at low, low prices – backed up by first rate customer service”, these are the words of Joel Dickinson, Operations Director of Karpet Mills, the North East’s biggest stockist of quality carpets, based in Kingston Park, Newcastle and Hetton-Le-Hole, Near Sunderland and Durham.

 

Joel, is the sixth generation to join the company which has been selling carpets for over 100 years and explains the success of the business since it was founded in 1878, “We will not be beaten on price. We offer the lowest prices and the best service. For customers who haven’t visited us before, we invite them to see why we have been successfully selling carpets for over a century – old fashioned service; modern day, competitive prices.” 

 

Both stores have had full renovations to showcase the huge ranges of products available. Joel adds, “We have invested a lot of money in our showrooms to make it easy for the customers to navigate the products and find the perfect carpet or vinyl that fits their budget. Our stock holding capacity allows to us buy in bulk and pass the savings directly to our customers. Our branches on Market Street in Hetton-le-hole, County Durham and Kingston Park, Newcastle are bigger than a football pitch and offer hundreds of rolls of quality carpet and thousands of remnants at genuinely low prices.”

We have a huge breadth of experience covering both domestic and contract work. Alongside our bread and butter domestic work we have undertaken a range of commercial projects this year including the St Michaels church renovation in Easington Lane (from our Hetton branch) and the entire 80 flat Riverside Dene block in Newcastle’s west end (from our Kingston Park branch).

“We understand what our customers want and try to provide that in a simple and efficient way”. “Our prices are the most competitive around and with a free estimating service, professional fitting and complete aftercare guarantee, we make buying a carpet a stress-free, reliable and easy process”.

Karpet Mills combines the experience gleaned from over a century trading with the modern day expectations of quality and service to provide the full package for every customer. Both branches now open later until 6pm Monday to Saturday (Kingston Park also opens until 7pm on Thursdays) and every Sunday 10am – 4pm.

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Buying Carpets in Sunderland and Newcastle Made Easy

Karpet Mills, the North East’s leading quality carpet retailer, understands that customers want more than just bargain prices. With over 130 years under their belt, the company has been selling carpets in Newcastle and carpets in Sunderland for six generations and many of the values are still in place today. Despite trading since 1878, Karpet Mills keeps pushing the boundaries of modern retailing and have learnt what is important to customers. Joel Dickinson, Operations Director at Karpet Mills explains, “The key to operating successfully in a competitive market it to offer customers what they want, when they want, and this changes over time.” He adds, “We aim to provide transparent pricing, honest advice and genuine product recommendations – this is the key to long term success. We would rather sell products that are right for the customers instead of trying to make a quick buck from an easy sale.”

 

Karpet Mills have launched a state-of-the-art website, www.karpetmills.co.uk , to provide customers with the opportunity to view special offers, product information and galleries of the latest trends 24 hours a day.

 “More and more we have found that consumers want to do their research in the comfort of their own homes. They also want to know detailed information about the specific product that they have chosen. Our website is a fantastic resource for shoppers who want this type of information and level of detail”.

Their website has a very helpful “Info Zone” which covers everything from choosing the right product to tips for cleaning a carpet. The ‘Inspiration Centre’ provides a wealth of high resolution product images in every colour and design to whet the customers’ appetite’s whilst the ‘Latest Offers” section gives a small taste of the unbeatable deals that Karpet Mills have to choose from.

Joel explains that the website also allows customers to order direct samples of the products that they are interested in purchasing, “We have links to all of the manufacturers that we deal with, the majority of whom offer a sampling service. It makes a huge difference to be able to see the exact colour and texture of the product that you are buying directly from the manufacturer”.

For those customers who want to buy a new rug, there are hundreds on offer and with the exclusive web discount voucher they offer unbeatable prices too.

Visit Karpet Mills, 7 days a week, now open until 6pm at both Kingston Park, Newcastle Upon Tyne and Market Street, Hetton-Le-Hole (only 10 minutes from Sunderland and Durham). Please also visit www.karpetmills.co.uk for more information about the company, products and latest offers. Karpet Mills offers the very best deals in carpets in Sunderland and carpets in Newcastle.

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Famous Carpet Brands at Factory Prices

“Value for money seems to be at the very top of our customers’ lists when it comes to buying carpets” these are the words of Joel Dickinson, Operations Director of Karpet Mills, the North East’s biggest stockist of quality carpets. He adds, “We cater for this need for value by offering famous brands at factory prices. We offer the best quality, trusted brands at the right price for every budget.”

 

With over 130 years under their belt, the company has been selling carpets in Sunderland, carpets in Newcastle and around the North East for six generations and many of the values are still in place today. Despite trading since 1878, Karpet Mills keeps pushing the boundaries of modern retailing,  Joel explains, “The key to operating successfully in a competitive market it to offer customers what they want, when they want, and this changes over time.” He adds, “We have extended our opening hours and launched a new website (www.karpetmills.co.uk) to allow people more access to our products at times that suit them. The way people shop has changed and we have had to react quickly to uphold our high level of service that our customers expect.”

 

There are many famous brands at factory prices, with 50oz Hugh Mackay 80/20 wool twists from £8.99, Axminsters at £17.99 and Rhino Vinyls at £6.99. “Our prices are very very competitive. We sell carpets at prices that other carpet shops buy them at. We have not raised our prices in 2011, even with the higher VAT rate. We will not be beaten on price. We offer the lowest prices and the best service. For customers who haven’t visited us before, we invite them to see why we have been successfully selling carpets for over a century – old fashioned service; modern day, competitive prices.” 

 “Karpet Mills is the North East’s number one quality carpet warehouse. We welcome both existing and new customers to both of our shops who will be sure to find the carpet they want at the price they want.”

Visit Karpet Mills, 7 days a week, now open until 6pm at both Market Street, Hetton-Le-Hole (only 10 minutes from Sunderland and Durham) and Kingston Park, Newcastle Upon Tyne. Please also visit www.karpetmills.co.uk for more information about the company, products and latest offers. Karpet Mills offers the very best deals in carpets in Sunderland and carpets in Newcastle.

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